Privacy policy

Effective Date: Feb 26, 2025

Welcome to CRISP POWER! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.crisppower.com ("Site"), and purchase any of our products. 

1. Information We Collect
When you visit our Site or make a purchase, we collect the following types of information:

  • Personal Information: Name, email address, shipping/billing address, phone number, and payment details.
  • Order Information: Details of purchases, transaction history, and order preferences.
  • Device Information: IP address, browser type, cookies, and usage data to improve user experience and prevent fraud.
  • Marketing Information: If you opt in, we collect your phone number and email address for SMS and email marketing.

2. How We Use Your Information
We use your information to:

  • Process and fulfill your orders, including payments and shipping.
  • Communicate with you about orders, promotions, and updates.
  • Improve our website, products, and customer service.
  • Comply with legal obligations and prevent fraudulent activities.
  • Marketing Communications: Send promotional emails and SMS messages if you have opted in. You can opt out anytime.

3. How We Share Your Information
We do not sell your personal information. However, we may share it with:

  • Third-Party Service Providers: Payment processors, shipping partners, and marketing platforms that help us operate our business.
  • Legal Requirements: If required by law, we may disclose your information to comply with legal processes or protect our rights.
  • Business Transfers: In the event of a merger, sale, or acquisition, your data may be transferred to the new entity.

4. Your Rights and Choices

5. Data Security
We take reasonable security measures to protect your information. If a data breach does occur, you will be notified when CRISP POWER believes you are likely to be at risk. In the event that CRISP POWER becomes aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information CRISP POWER will promptly investigate the matter and notify the applicable Supervisory Authority no later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.

6. Shopify and Third-Party Services
Our Site is hosted on Shopify, which provides secure e-commerce capabilities. Shopify may collect and process data per its own Privacy Policy. We may also use third-party services for analytics, advertising, and marketing.

7. SMS/MMS Mobile Messaging Marketing Program
We respect your privacy. We will only use information you provide to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in our sole discretion, we believe that any such information is untrue, inaccurate, or incomplete, or you have opted for an ulterior purpose, we may refuse you access and pursue any appropriate legal remedies.

8. California Resident’s Privacy Right
California Civil Code Section 1798.83, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from our systems.

9. Children's Privacy
We do not knowingly collect personal information from children under 18 with or without the consent of their parent or guardian.  If you become aware that a child has provided us with personal information without appropriate consent, then please contact us using the information below so that we can take the appropriate steps in accordance with this Privacy Policy.

10. Do Not Track
We do not recognize other “Do Not Track” signals that may be sent from your web browser or device. We do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

12. Contact Us
For questions about this Privacy Policy, contact us at:
Email: support@crisppower.com
Address:  350 Motor Parkway, Hauppauge, NY, 11788, US.